Service Consulting

Pros Elite Group Service Consulting

The Pros team provides an unparalleled level of combined experience of going into more than 250 dealers and improving their service operational performance, profitability and level of service to their customer base.

We train your service management on the key indicators they need to monitor that drive benchmark performance in service operations and create sustainable high profit margins.

Implement proven strategies to achieve critical areas of performance to ensure aftermarket Gross Profit, cost per service call, first call effectiveness, technician accountable time, customer hours, repeat parts replacement, cost per call, incompletes, and callbacks are measured against the PROs Elite Group Benchmarks.

We guide your service management team during the execution of the action plan.

We will show your executive team how to promote these changes to the field in a manner that will create acceptance and buy in from your service staff.