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Celebrating the Top 100 Dealers in Imaging & Technology

Pros Elite 100 Dealers are recognized as the dealers who define excellence, and are the top performers, innovators, and leaders who set the standard for service and growth.

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PROS ELITE 100

More Than a Badge

The Pros Elite 100 isn’t a marketing badge, it’s a performance standard earned through measurable results.

Dealer Recognition

Become recognized on the Pros Elite 100, a community of Office Imaging Dealers committed to world-class service excellence.

Why It Matters

The Pros Elite 100 represents the highest measurable achievement in the industry and sets the benchmark for everyone who follows.

Pros Elite 100 Certification

  • The Ultimate Differentiator, which includes all service, sales and operational consulting, training, and follow up services offered by The Pros Elite Group.
  • The Pros Elite 100 Virtual Sales Call destroys your competition.
  • The prestigious Pros Elite 100 certification is awarded by the Office Imaging Industry’s benchmarking co-authors and execution experts.
  • Only 100 Office Imaging dealers in the United States and selected international markets will earn Pros Elite 100 status.
  • Only one dealer in any market will be awarded this distinction.

Dealer Advantages

  • Unleash the power of exclusivity to your Sales Organization to achieve market share dominance.
  • Train your service management team in the processes, procedures and tactics to achieve world class operational and profitability benchmarks.
  • Provide executive team World Class Leadership and Strategic Planning skills.
  • Breed Elite Customer skills throughout your Organization.
  • Increase equipment and aftermarket Margins.
  • Experience extraordinary customer loyalty and retention.
  • Understands that it increases the economic value of their dealership to potential acquirers.

Customer Advantages

  • Dealer’s claims of Service excellence can be validated through achievement and certification of specific criteria by the recognized experts in Service operations improvement.
  • Insures quality performance throughout the term of the contract through extensive and ongoing audit procedures of the dealership.
  • Narrows selection criteria and spotlights the dealership that benchmarks best against the Industry’s elite.
  • Provides customer confidence in the dealership’s ongoing investment in continuous service improvement and technical excellence.
  • Guarantees the best price / value relationship is achieved when acquiring office equipment.
  • Customer can be assured that the management staff is trained to pro actively identify potential issues before they become a customer problem.

Learn More

The Certifying Organization

Pros Elite Group is the internationally recognized leader in Office Product Dealership Service Operations Improvement.

The PROs organization is exclusively made up of former Service executives who were the co-creators of the Service Performance benchmark model which is still recognized throughout the Industry as the standard for excellence for copier / printer service organization performance.

The Value

Only one dealer in any market will earn PROs 100 elite recognition.

This recognition will be earned based on demonstrated Service organization excellence resulting from the completion of advanced service management, leadership skills and Elite customer relations training, achievement of benchmark standards, and ongoing auditing and performance coaching.

PROs Elite 100 organizations have unlimited access to the PROs executive team for overall dealership improvement consultation and execution of the virtual sales call.

PROs Elite 100 companies will have access to the top performing dealers and best practices available in the industry by participating in semi-annual roundtables designed to further improve the performance of the Elite 100 and find solutions to common dealer challenges.

The Advantage

PROs Elite 100 recognition establishes the long sought after status that exclusivity brings to a dealership.Only one dealer in any market, regardless of manufacturer affiliation, will achieve PROs Elite 100 status.

All marketing done by the PROs group on behalf of the dealership will emphasize the commitment and achievements it took to acquire this national prominence and exclusive status in the dealer’s market.

PROs ELITE 100 dealer sales organizations will be trained, on site, by PROs executives on how to articulate the PROs Elite 100 recognition of their service organization as the Ultimate differentiator in their respective markets.

The improvements derived from the Service operational performance and profitability enhancements will be the source of funding for additional dealer initiatives.

The Certification Process

The Certification program begins with the completion of a pre-assessment certification process.

An operations assessment process is then scheduled to be performed.

During the assessment we identify areas of opportunity for service organization improvement that are the foundation of the dealer achieving PROs ELITE 100 status.

We then provide a customized action plan outlining all areas that need to be addressed.

We then provide your service management team with the processes, procedures, coaching, tools and all required training to successfully execute the action plan which culminates with Certification.

Ongoing monitoring of key levels of service criteria begins upon Certification to insure the consistent quality of the Service organization is maintained.

The Training & Coaching

We train and coach your service management staff during the execution of the action plan.

We will train your service management to monitor the key indicators that drive benchmark performance in service operations.

Service management will understand what we are implementing and why we are implementing it.

In the Advanced Service Management Seminar we will elevate the Service Management skills to drive profitability and operational performance within service.

Service Management will be enabled to assess their own organization and execute the 15 “Must Do’s” for continued service excellence.

Service Managers development will continue with the exposure to world class leadership and strategic planning skills to make them a pro-active force in the dealership.

The entire dealership is then exposed to Elite customer skills, in an onsite training seminar, to link all employees to the PROs ELITE status of the dealership.

Finally the sales organization is taught by PROs executives on how to utilize the PROs ELITE 100 certification and the virtual sales call as the Ultimate differentiator to defeat their competition.

See What Pivot Customers Have to Say...

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We have increased DEX service financial and operational performance with national consistencies across all locations. It has enabled us to implement an industry leading performance management improvement process that drives results and recognizes high achievement .

Steve MartoneVP Dex Imaging
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There are many metrics I track that are now one click in PIVOT saving me a lot of time as well. It is a great tool for many of us at GFI Digital!

Jeff CookExecutive VP GFI Digital
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From implementation to training to use at the branch level, the ROI has come quickly and we now find the tool invaluable. To top it off Jerry Newberry, Jeff Kelly and team have been great to work with. They have been very helpful in customizing and creating new tools.

Bill JenningsRegion Service Executive
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We are an active user of the PIVOT tool. We use it heavily to redraw territories. It is the easiest tool I have ever used and has such flexibility such as the ability to choose product lines, segments, or to filter out certain named accounts. In addition, we use it for field quality control inspections.

Chip TurnerVP of Operations
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We have used PIVOT for many years and find it to be a very solid tool. The territory management piece is second to none! The team at Pros Elite are always working to build out an already solid product as well.

Cliff DavisVP of Service
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We have been a loyal customer of Pros Elite for a long time, and I must say that PIVOT has truly revolutionized our operations. The territory tool, in particular, is an incredibly user-friendly and comprehensive tool that surpasses any other I have used before.

Brad AncellVP of Service

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PIVOT Demo Highlights

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