"We engaged Jerry and Jeff with Pros Elite Group in May, 2008. They performed an extensive assessment of all aspects of our service organization and developed a very detailed action plan to address all findings; 90 days later our pending calls and response time are the lowest I have ever experienced and our most recent profit in service is the best it's ever been! I have engaged many consultants but never have I had this level of positive impact on my business! I highly recommend them."