Testimonials


Service Management Training Participant

"This is the most valuable seminar I have ever attended in my 25 years in service. The knowledge and experience of the PROS team is invaluable!"
Pros Elite Group
2015-04-06T05:25:15+00:00
“This is the most valuable seminar I have ever attended in my 25 years in service. The knowledge and experience of the PROS team is invaluable!”

Dean Boring

"We engaged Jerry and Jeff with Pros Elite Group in May, 2008. They performed an extensive assessment of all aspects of our service organization and developed a very detailed action plan to address all findings; 90 days later our pending calls and response time are the lowest I have ever experienced and our most recent profit in service is the best it's ever been! I have engaged many consultants but never have I had this level of positive impact on my business! I highly recommend them."

Owner - Boring Business Systems

Pros Elite Group
2015-04-06T05:13:31+00:00

Owner - Boring Business Systems

“We engaged Jerry and Jeff with Pros Elite Group in May, 2008. They performed an extensive assessment of all aspects of our service organization and developed a very detailed action plan to address all findings; View Full →

Service Management Training Participant

"I did not know what to expect from this training. I now feel I have a clear direction, a better understanding of my responsibilities to operations and profit improvement and I am excited to start the process."
Pros Elite Group
2015-04-06T05:24:12+00:00
“I did not know what to expect from this training. I now feel I have a clear direction, a better understanding of my responsibilities to operations and profit improvement and I am excited to start View Full →

Service Management Training Participant

"I found the instruction on my role as a service manager very useful. I knew I was a very important part of my company's success but this was driven home during this training. I'm ready to get to work!"
Pros Elite Group
2015-04-06T05:19:38+00:00
“I found the instruction on my role as a service manager very useful. I knew I was a very important part of my company’s success but this was driven home during this training. I’m ready View Full →

Service Management Training Participant

"GRRRREEEEAAAATTTT! The assessment exercise was 'real world' and the knowledge of the PROS trainers is second to none!"
Pros Elite Group
2015-04-06T05:23:05+00:00
“GRRRREEEEAAAATTTT! The assessment exercise was ‘real world’ and the knowledge of the PROS trainers is second to none!”

Jeff Gau

"It all started from a very good experience with a consultant who gained our trust and delivered tangible results. In 2007, we hired Jerry Newberry, a service consultant in the copier industry with a company called PROS ELITE GROUP to help us become more efficient and profitable in delivering professional services to our clients. Marco was performing below industry benchmarks for profitability, and Jerry had a solid reputation for achieving service operational excellence during his 24 years at Global Imaging Systems and Xerox.

I still remember when Jerry presented his proposal for consulting services. I was taken back by the price and told Jerry, ‘If you’re so confident that you can achieve those kinds of results, why don’t we split any profit improvement 50/50.’ He smiled and said ‘You can’t afford it.’

He was right. I am glad he didn’t take me up on my offer because the efficiency gains Jerry helped us achieve has been six figures on an annual basis and totaled over a million dollars in the last few years.
After that experience, we had the confidence that consultants could improve our business and we could benefit from their services."

President - Marco

Pros Elite Group
2015-04-06T05:12:21+00:00

President - Marco

“It all started from a very good experience with a consultant who gained our trust and delivered tangible results. In 2007, we hired Jerry Newberry, a service consultant in the copier industry with a company View Full →

Matt Schuler

"The IDEA Training covers every function of the office products industry and is an essential tool for executives to form an in depth understanding of our business A-Z. This training is a road map to success for executives who take this information back to their respective companies and apply to their business operations."

Director of Service, Administration & Operations

Pros Elite Group
2015-04-06T03:21:02+00:00

Director of Service, Administration & Operations

“The IDEA Training covers every function of the office products industry and is an essential tool for executives to form an in depth understanding of our business A-Z. This training is a road map to View Full →

Service Management Training Participant

"I've known Jerry from Global and have always respected his knowledge but could never imagine such an impactful program available for service managers. A must attend for managers."
Pros Elite Group
2015-04-06T05:15:32+00:00
“I’ve known Jerry from Global and have always respected his knowledge but could never imagine such an impactful program available for service managers. A must attend for managers.”

Service Management Training Participant

"This class provided too many invaluable training modules to list. I now feel I have a 'golden roadmap' for ensure my businesses success"
Pros Elite Group
2015-04-06T05:25:51+00:00
“This class provided too many invaluable training modules to list. I now feel I have a ‘golden roadmap’ for ensure my businesses success”

Rick Wickham

"I wanted to give you a brief note about the IDEA class I attended along with the senior management from Northwest Office Technologies, Inc. The class had a tremendous amount of information where you did not want to miss one second of the class. We came away from the class with more knowledge than we could apply and much more than what we thought we were going to learn going into the class. There was so much information that I would tell anybody that plans on attending the week long class that they should make it mandatory for all of their senior executives to go! It was an outstanding class and I highly recommend for any Office Imaging executive!
Thanks again for teaching the class."

President & CEO

Pros Elite Group
2015-04-06T04:32:24+00:00

President & CEO

“I wanted to give you a brief note about the IDEA class I attended along with the senior management from Northwest Office Technologies, Inc. The class had a tremendous amount of information where you did View Full →

Jeff Talley

"Since Jerry Newberry and Jeff Kelly have become involved with our operating companies, we have seen increases in service efficiency and customer effectiveness, but most importantly, we have experienced significant improvements in our service department profitability. I would highly recommend Pros Elite Group to any dealer looking to improve their service profitability."

President - The Pater Group, LLC.

Pros Elite Group
2015-04-06T05:11:23+00:00

President - The Pater Group, LLC.

“Since Jerry Newberry and Jeff Kelly have become involved with our operating companies, we have seen increases in service efficiency and customer effectiveness, but most importantly, we have experienced significant improvements in our service department View Full →

Sean C. Guerin

"Pros Elite Group has provided us with directions to productivity and profitability that we did not have before. Not only did they show us where we needed to improve (some other consultants already told us that), they provided us the action plan to achieve success and they held our hand through the execution of the plan. They have truly become an extension of our management team and are passionate and committed to our success."

Chief Executive Officer - U.S. Imaging Solutions

Pros Elite Group
2015-04-06T05:10:37+00:00

Chief Executive Officer - U.S. Imaging Solutions

“Pros Elite Group has provided us with directions to productivity and profitability that we did not have before. Not only did they show us where we needed to improve (some other consultants already told us View Full →

Tyson S Johns

"Being blessed with the opportunity to attend the IDEA Training by the PROS ELITE GROUP is like finding out you’ve been selected to attend an Executive “TOP GUN” program. From start to finish you are in the trenches with the 'best of the best'. You receive exposure to best practices, from every angle, by veteran industry experts. This class is worth every cent and I would highly recommend it to any executive, no matter what your background is!"

CPA, CFO

Pros Elite Group
2015-04-06T04:24:48+00:00

CPA, CFO

“Being blessed with the opportunity to attend the IDEA Training by the PROS ELITE GROUP is like finding out you’ve been selected to attend an Executive “TOP GUN” program. From start to finish you are View Full →

Service Management Training Participant

"Very powerful information that will help me increase service revenue and control unnecessary expenses quickly."
Pros Elite Group
2015-04-06T05:20:17+00:00
“Very powerful information that will help me increase service revenue and control unnecessary expenses quickly.”

Service Management Training Participant

"The instruction on the roles of the parts department and dispatch was very useful for me. Jeff and Jerry clearly showed the importance of these roles as you implement improvements within your organization!"
Pros Elite Group
2015-04-06T05:16:25+00:00
“The instruction on the roles of the parts department and dispatch was very useful for me. Jeff and Jerry clearly showed the importance of these roles as you implement improvements within your organization!”

Service Management Training Participant

"The layout of material, progression of class and more importantly the practical applications taught was very relevant to my job as a Director of Service. I am excited about being in this industry again for the first time in a long time!"
Pros Elite Group
2015-04-06T05:21:09+00:00
“The layout of material, progression of class and more importantly the practical applications taught was very relevant to my job as a Director of Service. I am excited about being in this industry again for View Full →

Service Management Training Participant

"The company assessment training and action plan development modules was extremely effective! I am now confident that I can return to my company and have an impact on profit improvement almost immediately!"
Pros Elite Group
2015-04-06T05:24:38+00:00
“The company assessment training and action plan development modules was extremely effective! I am now confident that I can return to my company and have an impact on profit improvement almost immediately!”

Service Management Training Participant

"This was an 'eye opening' training program! I recommended it to any level manager responsible for company profit improvement"
Pros Elite Group
2015-04-06T05:22:25+00:00
“This was an ‘eye opening’ training program! I recommended it to any level manager responsible for company profit improvement”

Kevin P. McCarthy

"Pros Elite Group’s IDEA training provides great all around education on how to run your business from some of the industries finest. From benchmarking and accounting; to sales and service operations ;to leadership, goal setting and strategic planning; you will undoubtedly pick up some ideas that will make this training pay for itself."

President & C.E.O. - Modern Office Methods

Pros Elite Group
2015-04-06T05:06:38+00:00

President & C.E.O. - Modern Office Methods

“Pros Elite Group’s IDEA training provides great all around education on how to run your business from some of the industries finest. From benchmarking and accounting; to sales and service operations ;to leadership, goal setting View Full →

Frank Gaspari

"As a business owner in the document Technology industry for 19 years, my clear objective is to deliver World Class Technical Service to my clients while operating the most productive and profitable Service Organization. Over the years Jerry and Jeff's expertise and proven processes have helped my company consistently achieve both."

President - Flex Print INC.

Pros Elite Group
2015-04-06T05:14:10+00:00

President - Flex Print INC.

“As a business owner in the document Technology industry for 19 years, my clear objective is to deliver World Class Technical Service to my clients while operating the most productive and profitable Service Organization. Over View Full →