"It all started from a very good experience with a consultant who gained our trust and delivered tangible results. In 2007, we hired Jerry Newberry, a service consultant in the copier industry with a company called PROS ELITE GROUP to help us become more efficient and profitable in delivering professional services to our clients. Marco was performing below industry benchmarks for profitability, and Jerry had a solid reputation for achieving service operational excellence during his 24 years at Global Imaging Systems and Xerox.
I still remember when Jerry presented his proposal for consulting services. I was taken back by the price and told Jerry, ‘If you’re so confident that you can achieve those kinds of results, why don’t we split any profit improvement 50/50.’ He smiled and said ‘You can’t afford it.’
He was right. I am glad he didn’t take me up on my offer because the efficiency gains Jerry helped us achieve has been six figures on an annual basis and totaled over a million dollars in the last few years.
After that experience, we had the confidence that consultants could improve our business and we could benefit from their services."
