The Real Cost of Bad Customer Service:
92% of consumers say that they will stop purchasing from a company after 3 poor customer service experiences

Primary Responsibilities of Internal Sales Reps:
Service Low-End Customers

Sell Supplies to Non-Contract Customers

Sell Refreshed Low-End Equipment to Current Customers

Set Outside Rep Appointments for Larger Deals

Building an Internal Sales Force Requires Knowledge in 3 Critical Areas:
Define accounts that should be serviced by an Internal Sales Rep

Define $ amounts associated with refreshing the Sell of these Units

Determine how to Compensate an Internal Sales Rep assignment

Effectively Managing your Low-End Customer Base is a critical part of your Customer Retention and Sales Growth Planning

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